Goods sold are non-refundable. All items are made to order to avoid items made unnecessarily or in excess. Exchanges or returns are therefore not offered for change of mind.
OERUM covers the cost of reasonable repairs under normal wear for the first six months after purchase. If a piece shows signs of improper care or is damaged in a way resulting from something other than normal wear, we will repair the piece at a cost. An estimate of the repair
can be given prior to the repair. Customers are responsible for return shipping costs.
After 6 months, we will repair pieces at a cost.
Please note that if any other jeweller undertakes work on one of our pieces, including resizing or repairs, this warranty will be voided. We strongly recommend returning to us for repairs and resizes, we do not take any responsibility for repairs or resizes undertaken by other
Resizing is at a cost and is quoted on a case by case basis.