FAQs - Returns & Warranties

What is your return policy?

We currently do not offer refunds or exchanges as all items are made-to-order, especially for you. This is to avoid making any items unnecessarily or in excess to reduce our environmental footprint.

Does my order include a warranty?

We include a six month warranty and would be happy to repair any damages within this period. For help with this, please send over a photo of the repair and order number to greetings@oerumdesign.com to get started on the repair process. Our warranty does not cover general wear & tear or lost stones. Please note that OERUM is not responsible for lost or stolen items once declared ‘Delivered’ by the delivery service. We are also unable to return any items once they have been altered by a third party jeweller.

Can I return/exchange an internationally shipped order?

You may return an internationally shipped order for a refund. Please note that the customer is responsible for paying for shipping back to us. Unfortunately, we cannot accommodate international exchanges, but items can be returned for a refund in which you can use towards another purchase, if you choose to. Feel free to reach out to greetings@oerumdesign.com to get set up with the return process. Upon return shipment, we highly recommend posting it using track & trace as OERUM cannot be held responsible if items are lost during transit. The refund will in this case also not be possible.