FAQs - Ordering

What is the turnaround time for orders?

All OERUM Jewellery pieces are hand made to order. This means that each piece is made especially for you and we ask that you allow 6 weeks for the turnaround. If you need a piece before a specific date, please contact us before ordering to ensure this will be possible and avoid any disappointment. Every effort will be made to have your piece to you as quickly as possible. Please note that turnaround times are an approximate guide and are subject to change or delay. Once it is ready to ship out, you will receive an email notification with all of your tracking and shipping info!

Can I update/cancel my order or change my shipping address after placing?

Please reach out to us at greetings@oerumdesign.com as soon as possible for assistance.

Do you have a shop where I can try on?

Not at the moment, but maybe in the future. We don’t always have examples of every style but if you are in the Netherlands and would like to look at a particular piece, e-mail us to request an appointment, and we can advise availability and what we have on hand.

Do you do special orders or custom work?

At the moment, we are not able to accommodate any custom orders. However as a design driven company we are continuously exploring new ideas and producing new sample pieces so if there is an item that you would like to see in our collection, please email greetings@oerumdesign.com – we would love to hear your feedback!

Can you use my existing gold jewellery to make a new piece?

This is something we would love to do in the future, but currently do not have the capacity for. If you would like to be kept informed about when this service will become available, please sign up to our newsletter here.